FREQUENTLY ASKED QUESTIONS
WHY CHOOSE INNOCENT BEANS HERBAL COFFEE?
Why not? It’s delicious, good for you, free from preservatives, additives, added sugar, artificial colours, artificial flavours. There’s no synthetic vitamins or minerals added, it’s just goodness that comes from real food. It’s safe for the whole family and did we mention it’s delicious!
WHY IS IT CALLED HERBAL COFFEE?
Well, because it is dark and rich – just like coffee! The specially selected ingredients that we have blended together are known for their coffee like flavours and aromas and we think we have created the perfect blend. And, just as herbal tea doesn't contain any 'tea', this herbal coffee doesn't contain any 'coffee' giving you a great alternate that is better for you.
HOW DO I STORE MY HERBAL COFFEE?
Innocent Beans herbal coffee is best stored away from direct sunlight, heat and moisture. In an artight container or jar would be best.
HOW DO I PLACE AN ORDER?
Simply visit our coffee shop page to place your order and follow the prompts! Or if you are having difficulties please email us at
HOW DO I BECOME A WHOLESALE CUSTOMER?
If you'd like to carry Innocent Beans in your restaurant, cafe or retail shop, please email us for pricing and to set up a tasting!
After checkout you will be taken to through to Paypal to complete payment. Paypal also accepts credit cards if you do not have a paypal account. If you are experiencing any difficulties with the payment page please let us know by emailing us and taking a screen shot of any error messages you can see. We would be happy to invoice you manually through paypal as a fast solution or ask just us for our bank details to pay by direct banking.
Postage is FREE for any orders over $40.
Any orders under $40 will be charged the following flat rate postage options with Australia Post posting to anywhere in Australia.
Regular Post without Tracking – $3
Regular Post with Tracking – $8
Express Post including Tracking – $11
Right now, we are only set up to ship within Australia. If you'd like to place an order for some products to be shipped internationally, please email us.
RETURNS & REFUNDS
Perishable goods cannot be returned. As Innocent Beans is a perishable good, unfortunately we are unable to offer a refund or exchange on any purchases. Please visit or refund policy page for further information or if you are unsatisfied with your purchase please email us.